In my experience, they have always been very quick to respond to inquiries through e-mail or when I Tweet them, usually within a few hours, and they always resolve issues in wicked quick manner, despite having a small (but seriously incredible!) team. I always see them engaging with shop owners on Twitter and that's so refreshing, since most times when I tweet a large brand or company I never hear back from them! And I love that when I send an email to support, I get an email from a person, not an automated message from a robot. And that they really listen to user feedback, and over the past three years, I have seen a ton of user suggestions be implemented into the site. For instance, this past year I saw a ton of people asking to have the number of sales in their shop show to the public to build buyer trust. This was recently added and can be seen on the store profile page right under the shop name!
|I even circled it for you! :)|
Beyond that though, they really want each and every store owner to succeed and are constantly providing their users with tools & resources to help them operate their indie business and get their name out there, like the time Storenvy teamed up with Moo.com to get free promotional materials for shops, or that time they got their users a great deal on stickers from Stickermule.com. They also do product and shop features on their blog regularly and via social media almost every day, too!
They are also helping San Francisco based Storenvy shops grow by providing them with a retail venue via their Pop-Up Shop! Man, I wish I could visit! If you are in the area swing by for me and take pictures! This month they are even hosting DIY creative classes at the Pop-Up Shop! April 15th through the 30th, MakersKit will be teaching DIY classes at the Pop-Up Shop, from creating your first terrarium to making soap or pouring your first candle. More info.
Their most recent way to help Storenvy.com shop owners evolve is through the Story behind the Store series. Shop owners can submit the story of their Storenvy.com shops to firstname.lastname@example.org which Storenvy will publish to their blog to show the world how incredible Storenvy shop owners are. This week Jamie Koala shared her story with the world and all I can say is it was incredible. Such an inspirational and moving story! Read it here.
The way that the Storenvy admin team is involved with it's users makes my heart so happy. I love to see a large enterprise like an e-commerce platform really be interested in it's users and helping them take their business to the next level. If you are looking for a place to set up shop that you can feel good about, Storenvy.com is where it's at. The admin team rocks and the community is fantastic!